We want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible products under the following conditions.
1. Return Period
You may return any eligible item within 14 calendar days from the date of delivery or purchase, provided that:
The product has not been used, opened, or damaged;
It remains in its original packaging and condition;
Proof of purchase (receipt or order confirmation) is available.
If the 14-day period has passed, we may not be able to offer a refund or exchange, except as required by law.
2. How to Initiate a Return
To request a return or report an issue, please contact us:
📞 +995 579 129 744
📧 promo@ignite.salon
Please include your order number, contact details, and reason for return.
Once your request is reviewed, we will provide instructions and the return address.
Returned items should be securely packaged to avoid damage during transit.
3. Refunds
Refunds are issued using the same payment method used for the original transaction.
Refunds will be processed within 7 business days after we receive and inspect the returned product, or within 14 days from your cancellation notice, whichever comes first.
Shipping costs are non-refundable, unless the product arrived damaged, defective, or incorrect.
4. Return Shipping Costs
If the product is returned due to a change of mind, the customer covers the cost of return shipping.
If the return is due to a defective or incorrect item, we cover the return shipping and offer a full refund or replacement.
5. Non-Returnable Items (Exceptions)
For hygiene and safety reasons, certain products cannot be returned once opened or used, including:
Cosmetics, skincare, or grooming products that have been unsealed or used;
Personalized or custom-made items;
Gift cards and digital products.
We kindly ask you to carefully review product details before completing your order.
6. Damaged or Defective Products (Warranty)
If you receive a damaged or defective product, please notify us within 3 days of delivery.
We may request photos or videos of the item and packaging.
Under Georgian consumer law, defects discovered within 6 months of delivery are presumed to have existed at the time of sale unless proven otherwise. In such cases, you may choose:
A replacement,
A repair,
A partial refund, or
A full refund if repair or replacement is not possible.
7. Right of Withdrawal (for online purchases)
For online and distance sales, customers have the legal right to cancel the purchase within 14 days after receiving the goods, without providing any reason.
To exercise this right, please contact us via email with your order details and a short cancellation request.
Refunds will be made in accordance with Section 3 above.
We may withhold the refund until the product is received or proof of return shipment is provided.
8. Contact
For any questions regarding returns, exchanges, or warranties, please contact us at:
📧 promo@ignite.salon
📞 +995 579 129 744
